Terms & Conditions
Thank you for taking the time to read the Pairings Ltd terms and conditions. By using this website or placing an order with us, either by telephone, by visiting us in person or through our website www.pairings.co.uk you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us using the contact details below.
Information about us and how to contact us
- Who we are: We are Pairings Limited a company registered in England. Our company registration number is 9517254 and our office registered address is 62 Queenswood Grove. Our registered VAT number is GB 220 3509 56.
- How to contact us: You can contact us by telephoning us on +44 (0)1904 848909 or by emailing hello@pairings.co.uk
- How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
Our contract with you
When you place an order with us, your order is classed as an offer which, if accepted by us, will result in a binding contract. Acceptance of your order will take place when we email you to
accept it at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product.
This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you
have specified.
Unfortunately, we are not able to deliver orders placed through the website to addresses outside
of the UK and the Republic of Ireland.
Product description and substitution
Products and their packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Where you have provided your consent for us to do so we may substitute part or all of the product you have ordered for a similar product of an equivalent or greater value. The price of your order will not change.
Where you have indicated that you do not want a substitute product or having consented to receiving a substitute, a suitable substitute is not available, we will notify you and give you the
opportunity to either cancel your order or wait for the affected product to become available.
Your right to make changes
If you wish to make a change to the product you have ordered, please contact us and we will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the
change.
Delivery
Unless otherwise agreed with you, we will deliver all products as close to the delivery date requested by you as reasonably possible. We use an overnight courier for delivery to most of
the UK. To some parts of Scotland and offshore islands, delivery can take longer. Since most of our products are perishable it is always best if someone is available to receive and
sign for the delivery, however you can arrange for the couriers to leave the goods without a signature if you are not going to be in. If you have any questions or issues with your delivery, it
is best to contact us as a first point of call. We cannot take responsibility for any changes you may make to your delivery address or date through the DPD app, as these changes
automatically cause delays.
If delivery is delayed, we or our courier company will contact you to let you know and we will attempt to minimise the effect of the delay. Provided we do this and the delay is caused by an
event outside of our control we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave DPD. You own the
product once we have accepted your order and received payment in full.
Cancellation
If you wish to cancel an order you have made, please contact us immediately. We may not accept cancellation of orders for perishable items (such as cheese and meat), because cutting, packing and dispatch often happens very shortly after receiving the order. If we accept the cancellation of your order, and you have already paid for the goods, you will receive a full refund.
We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the
world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the website in any form including, without limitation, its incorporation into or store in any other website, electronic retrieval system, publication or other work (whether hard copy, electronic or other) without our express permission.
Changes to the website
We may update our website and these terms and conditions from time to time, and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.
Governing law
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.